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Privacy Policy

Last updated: December 2025
This Privacy Policy explains how SoulTreat ("we", "our", or "us") collects, uses, and protects your information when you visit soultreat.net (the "Website"). We are committed to respecting your privacy and being transparent about how data is handled.
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1. Information We Collect
1.1 Information You Provide Voluntarily
We collect personal information only at specific points, depending on how you interact with us.
a) Contract and Service Use
When you choose to use our services and enter into a contract with SoulTreat, we collect information necessary to provide the service and issue the contract. This may include:

  • First name and surname

  • Email address

  • Phone number

  • Physical address

  • Date of birth

This information is collected only at the contract stage and not during general website browsing or waitlist sign-up.
b) Waitlist and Marketing Subscriptions
When you subscribe to our waitlist or marketing updates, we collect only:

  • First name

  • Email address

No additional personal details are collected for marketing purposes.
We do not collect sensitive personal data unless it is strictly required to provide the service or fulfill legal obligations.
1.2 Information Collected Automatically
1.2 Information Collected Automatically
1.2 Information Collected Automatically
When you visit the Website, certain information is collected automatically through cookies and similar technologies:

  • Browser type and version

  • Device information

  • Pages visited and time spent on the Website

  • General usage and interaction data

This data does not directly identify you.
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2. Use of Cookies
SoulTreat uses cookies and similar technologies to ensure the Website functions correctly, to understand how it is used, and — where consent is given — to support marketing activities.
2.1 Strictly Necessary Cookies
These cookies are required for the operation and security of the Website and cannot be switched off in our systems. They include cookies used for:

  • Security and fraud prevention (e.g. CSRF protection)

  • User authentication and session management

  • Load balancing and performance

These cookies do not require user consent under UK and EU law.
2.2 Analytics Cookies
Analytics cookies help us understand how visitors interact with the Website so we can improve functionality and user experience. Data collected is aggregated and used for statistical purposes only.
Analytics cookies are only used where legally permitted and, where required, after obtaining user consent.
2.3 Marketing Cookies (Meta / Facebook)
With your consent, we use marketing cookies provided by Meta Platforms Ireland Ltd (commonly known as Facebook). These cookies help us:

  • Measure the effectiveness of marketing campaigns

  • Understand how users interact with our content

  • Deliver relevant information to users who have opted in

The Meta marketing cookie used on this Website includes:

  • _fbp – Used by Meta to deliver, measure, and improve advertising relevance

Marketing cookies are only placed after you have given explicit consent through our cookie banner. You can withdraw your consent at any time.
You can manage your cookie preferences through the cookie banner or your browser settings. Disabling certain cookies may impact Website functionality.
 
3. Marketing Communications
We conduct marketing activities in two limited ways:

  1. Direct marketing emails — sent only to users who have actively opted in by joining our waitlist or subscribing to updates. These communications use only the email address and first name provided.

  2. Advertising via Meta (Facebook / Instagram) — used to promote SoulTreat services to broader audiences. This advertising relies on Meta marketing cookies and does not use additional personal data collected under service contracts.

We do not use personal data collected for contracts (such as physical address, phone number, or date of birth) for marketing purposes.
You can unsubscribe from direct marketing emails at any time using the link included in each message. Cookie-based marketing preferences can be managed separately via the cookie banner.
We do not buy, rent, or sell email lists.
 
4. How We Use Your Information
We use personal information for the following purposes:

  • To provide contracted services and issue legally binding contracts

  • To verify identity and eligibility where required

  • To communicate with users about their services or contracts

  • To send marketing communications to users who have opted in

  • To run and measure advertising campaigns via Meta, where consent has been provided

  • To operate, maintain, and improve the Website

  • To analyze usage trends and improve user experience

Personal data collected for contractual purposes is not used for marketing unless you have given separate consent.
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5. Data Sharing
We do not sell personal data. We may share data only in the following circumstances:

  • When required by law or regulatory authorities

  • With trusted service providers who support Website functionality, analytics, email delivery, or marketing

Where marketing cookies are used, data may be shared with Meta Platforms Ireland Ltd, which may act as an independent controller for its processing activities.
All service providers are required to process data securely and in accordance with applicable data protection laws.
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6. Data Retention
We retain personal information only for as long as necessary to:

  • Provide the services you requested

  • Fulfill legal, accounting, or reporting obligations

You may request deletion of your data at any time.
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7. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no online system can be guaranteed to be 100% secure.
8. Your Rights
If you are located in the UK or European Economic Area (EEA), you have the following rights under UK GDPR and GDPR:

  • The right to access your personal data

  • The right to correct inaccurate data

  • The right to request deletion of your data

  • The right to restrict or object to processing

  • The right to withdraw consent at any time (for example, for marketing cookies or emails)

  • The right to lodge a complaint with a data protection authority

To exercise your rights, contact us using the details below.
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9. Third-Party Links
The Website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
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11. Contact Us
If you have questions or requests related to this Privacy Policy, please contact:
Email: hello@soultreat.net
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By using soultreat.net, you agree to this Privacy Policy.

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